Discover our summary of the major headlines in the insurance industry in Belgium with just a scroll!
AXA Belgium is a leader in digital insurance
26/11/2025- Source
Once again, AXA Belgium confirms its digital leadership by ranking first in the Sia Partners 2025 international benchmark focused on the digital customer experience in the non-life insurance sector. The study, covering 110 insurers across 13 countries, highlights the excellence of AXA’s customer journeys in Motor and Home insurance, highlighting the quality and performance of the online journey offered by AXA. AXA leads in product information, online subscription and claims handling, while also scoring strongly in UX and ESG. This recognition confirms a customer-centric digital strategy developed together with brokers. Continuous investments in usability, clarity and accessibility are paying off. Customers can now simulate, subscribe and manage their insurance fully online with tailored support. AXA Belgium reinforces its position as a digital experience reference in the insurance market.
Allianz Partners is considering cutting up to 1,800 jobs
26/11/2025- Source
The decision is being considered following the increasing adoption of artificial intelligence in its customer service operations, according to German media. The potential reduction—representing up to 8% of its 22,600 employees—would take place over the next 12 to 18 months and affect teams in Germany, France, and other European countries. Discussions with employee representatives are still at an early stage, and the company has not confirmed the exact figures, stating only that it is assessing the impact of greater AI use.
Belgian Financial Sector Warns Against New Tax Burden
25/11/2025- Source
Assuralia, the professional association of insurance companies, has expressed concern over the Belgian government’s recent budget measures. The planned increase in the insurance tax from 9.25% to 9.6% – affecting all non-life insurance except workers’ compensation – is seen as an additional financial burden on consumers and a threat to the accessibility of insurance at a time of rising societal risks such as climate events and healthcare costs. Assuralia urges the government to use the extra revenue to finally establish a structural mechanism for natural disaster coverage.
The federation also criticizes the planned doubling of the tax on securities accounts, which currently impacts investors in Branch 23 insurance funds even when they do not hold more than €1 million in assets. Assuralia argues this creates unfair treatment for smaller investors and increases competitive pressure from Luxembourg products.
AG expresses cautious optimism for 2026
25/11/2025- Source
Financial markets experienced significant volatility in early 2025 due to uncertainty fueled by U.S. President Donald Trump’s shifting trade policies and ongoing geopolitical crises. The situation began to stabilize after April 2 — the so-called “Liberation Day” — when Washington signaled a move toward negotiation, easing market fears and supporting economic resilience, controlled inflation, and a recovery led by U.S. stock exchanges. Central banks reacted differently: the ECB eased rates earlier amid stable European inflation, while the U.S. Federal Reserve adopted a more cautious approach, lowering rates despite limited economic need. Looking ahead, AG expresses cautious optimism for 2026. Sustainability remains a priority in its Elevate27 strategy, with strong progress toward its ESG goals, including €13.2 billion already invested in positive-impact assets and a 46% reduction in portfolio carbon emissions by end-2024.
A cheaper life-insurance policy for healthy people?
18/11/2025- Source
Belgians believe that people who undergo preventive medical check-ups and lead a healthy lifestyle should receive higher reimbursements and premium discounts on their insurance, according to a study by the insurer NN. For example, individuals who regularly take part in blood tests and cancer screenings could benefit from greater reimbursement or even a reduced insurance premium as a reward for healthy behavior.
Fraud costs each family up to 150 EUR per year
16/11/2025- Source
Assuralia has launched an online campaign to raise awareness of insurance fraud, noting that in 2024, 7,169 fraud cases were detected — representing a total of €147.5 million. The most common types of fraud concerned work-accident insurance, auto insurance, and fire insurance. According to Assuralia, these fraudulent claims — discovered or not — ultimately raise costs for everyone, driving up premiums; the average cost is estimated at up to €150 per household per year.
The Belgian financial sector reaches a new record in terms of gender diversity
14/11/2025- Source
According to the annual survey conducted by Wo·Men in Finance Belgium, women now hold 35.7% of senior management positions in the belgian financial sector, the highest level since the launch of the initiative in 2019.
In middle management, women represent 47.4%, showing strong progress across leadership layers . Companies subject to quota rules reach 41.4% female board members, compared with 26.4% in firms without quotas . The “glass ceiling index” continues to improve as the gap narrows between overall female employment and women in leadership.
World Cloud Report – Financial Services 2026
14/11/2025- Source
Banks and insurance companies around the world are rapidly deploying AI agents to automate and optimize their customer processes. This is one of the key findings of the Capgemini Research Institute’s World Cloud Report in Financial Services 2026. The technology is mainly used in customer-facing processes: in banking, customer service (75%), fraud detection (64%), loan processing (61%), and client onboarding (59%) lead the way. In the insurance sector, customer service ranks first (70%), followed by underwriting (68%), claims management (65%), and onboarding (59%). According to the report, this evolution represents a profound transformation in how consumers interact with financial institutions.
AI agents could generate up to USD 450 billion in value by 2028, prompting many firms to develop their own systems and create new governance roles.
