Discover our summary of the major headlines in the insurance industry in Belgium & Luxembourg with just a scroll!
AXA Partners Benelux: Medical assistance cases rise by 15% in July
17/08/2026 – Source
The summer of 2026 confirms a shift in travel habits across Europe, driven in particular by the geopolitical context and high temperatures. Holidaymakers are increasingly choosing to travel by car and opting for European destinations. AXA Partners Benelux handled 14,626 roadside assistance cases in June and July, up 3%, with cases abroad increasing by 15%. International medical assistance cases also rose by 15% in July, reaching 917. The trend is particularly significant in Scandinavia, where cases increased by 38%, while Turkey recorded a sharp decline. Spain has also become the leading destination for medical assistance cases. Illness remains the main reason for medical assistance, accounting for 45% of cases abroad.
AI pushes the cost of insurance fraud in Belgium to up to EUR 800 million a year
30/07/2026 – Source
Generative AI is making insurance fraud easier, faster and more sophisticated, enabling fraudsters to create convincing fake documents and images to support fraudulent claims. In Belgium, 7,720 cases of insurance fraud were confirmed in 2025, representing EUR 181 million, but Assuralia estimates the true annual cost at between EUR 500 and 800 million. The sector is also witnessing a shift from opportunistic individual fraud towards organised criminal networks operating across borders. Insurers are responding by deploying AI themselves to detect manipulated evidence and identify suspicious patterns across claims. According to Assuralia, insurance fraud ultimately costs each Belgian household around EUR 150 per year, highlighting its broader impact on insurance premiums.
Insurance Europe calls for a proportionate approach to assessing insurance product value
28/07/2026 – Source
Insurance Europe has responded to the IAIS consultation on how supervisors should assess whether insurance products deliver sufficient value to customers. The federation argues that assessments should consider the full range of quantitative and qualitative benefits provided throughout a product’s lifecycle, rather than focusing solely on costs or performance. It also calls for supervision to remain risk-based, proportionate and flexible, reflecting differences between products, distribution models and national markets. Insurance Europe stresses that Europe already has a strong consumer protection framework through the IDD, POG rules, EIOPA’s value-for-money work and the Retail Investment Strategy. It also warns against additional disclosure and reporting requirements and advocates preserving insurers’ ability to design products and set prices.
One in five young Belgians turns to AI for financial advice
27/07/2026 – Source
Belgians are increasingly using artificial intelligence for personal financial advice, according to NN’s Financial Peace of Mind Barometer. Around 10% of Belgians now consult AI for financial guidance, a figure that rises to 22% among 18-34-year-olds. Men are twice as likely as women to use AI for financial questions (14% vs. 7%). However, NN warns that Large Language Models are not designed to replace professional financial advisers, as they can generate inaccurate information and lack a complete understanding of an individual’s income, assets, risks and long-term objectives. The findings highlight both the rapid adoption of AI in personal finance and the growing need to combine digital tools with trusted human expertise.
BNP Paribas Fortis wins three Euromoney Awards for Excellence
17/07/2026 – Source
BNP Paribas Fortis has been named Best Bank for Large Corporates, Best Investment Bank and Best Digital Bank for Consumers in Belgium at the Euromoney Awards for Excellence 2026. The first two awards reflect the bank’s strengthened position in Belgium’s corporate and investment banking market, supported by increased market share and strong activity across debt markets, M&A and equity capital markets. On the retail side, the Easy Banking App now counts 2.7 million active users and recorded 1.24 billion sessions in 2025. BNP Paribas Fortis is also accelerating its use of AI, with its recently launched virtual assistant already handling more than one million customer interactions. The awards highlight the bank’s continued investment in both financial expertise and digital transformation.
Ethias invests EUR 5.7 billion in infrastructure shaping Belgium’s future
06/07/2026 – Source
Ethias is strengthening its role as a long-term institutional investor, with EUR 5.7 billion committed to the Belgian economy across strategic infrastructure projects. Its investments span digital infrastructure, renewable energy, sustainable schools, affordable housing, mobility and urban development. One recent example is GoFiber, Belgium’s first public-private partnership dedicated to fibre-optic deployment, developed alongside Proximus and the German-speaking Community. The project has already exceeded its EU target of 7,400 fibre-eligible households, reaching more than 10,000 potential connections. Beyond providing capital, Ethias aims to structure complex projects, bring together public and private partners and mobilise additional financing to support Belgium’s digital, energy and societal transitions.
NBB highlights operational resilience as a key priority for financial stability
03/07/2026 – Source
The National Bank of Belgium’s 2026 report on financial market infrastructures and payment service providers highlights the growing importance of operational resilience in an increasingly complex threat environment. Financial institutions face rising cyber threats, sophisticated payment fraud, third-party technology dependencies, geopolitical risks and physical security concerns. The NBB stresses that resilience goes beyond technology, requiring strong governance, effective crisis communication, trained people and regularly tested contingency plans. Particular attention is also being paid to the protection of critical infrastructure, including data centres. Meanwhile, new Belgian legislation has strengthened the NBB’s oversight powers over financial messaging providers such as Swift. The report underlines a clear supervisory priority: ensuring that critical financial services remain secure and operational even under severe stress scenarios
DKV Belgium to become ERGO | DKV in 2027
25/06/2026 – Source
DKV Belgium has announced that it will rebrand as ERGO | DKV from the second half of 2027, bringing its identity closer to parent company ERGO Group, of which it has been part since 1998. The new brand aims to combine DKV’s established expertise in health insurance with ERGO’s international scale and investment capacity, particularly to accelerate innovation and digital health solutions. The change is strictly a brand alignment: existing contracts, premiums, coverage, services and contacts will remain unchanged. DKV Belgium and ERGO Insurance Belgium will also continue to operate as separate legal and operational entities. The transition reflects DKV’s ambition to respond to a rapidly evolving healthcare landscape while preserving the continuity of its existing business.
